Managed Services for Your Business or IT Department

IT Without the Hype

The term Managed Services is often thrown about to assist in providing credibility to a service provider’s methodology. The services they offer may or may not be truly "managed".

Tierra Technology believes in IT without the hype. If you take the hype out of this term it really means your computer consultant, or consulting firm, is providing their service or the core of their services at a fixed cost. How do they (we) do it?

How it works

It’s simple. But it requires initial work by both provider and customer to make it happen. In a fixed price arrangment, the IT firm truly wants to make your environment unbreakable. Initially, the IT firm does a project that will culminate in the user interface looking much like it did before – but with back end changes to make certain user choices undoable or restricted. Thus, the IT firm minimizes what can be broken. The customer has some work to do, too. You'll need to consider what operations on a computer and network need to be flexible. A good IT firm will provide a checklist to go through, and will follow up with good discovery interviews of users and management. Thus the firm can really guage which areas can be locked down, which areas can be restricted, and which areas need to remain open.

After the discovery interview and follow-on Q&A, we create a plan that enables us to provide on-going IT services at a superior service level.

Once we're done with the initial work we sit down with you and review our operations processes, service levels and critical response scenarios.

Better ROI

Our proposed cost incorporates several driving factors that push our price down:

  • Improved efficiencies due to the automation of tedious maintenance tasks
  • Enhanced reliability that comes from a best practice implementation by our expert technicians

The result is a robust environment at a fixed price—and customers who enjoy real return on their investment.  Our goal is to make your network unbreakable. We do this by moving to a best-practice approach, which requires a well thought-out initial plan. The resulting Windows network is easier to use and maintain, assuming it is well maintained by a firm that understands the behind-the-scenes technologies that Microsoft provides with every server installation.

No Worries

It doesn't matter if the effort to achieve your best-practice environment is big or small. Pricing is determined by the size and complexity of your environment, and not the state of your environment. How can we do this? Microsoft provides tools and methodologies that often are not utilized to their full potential. With a vision toward transformation, we’re able to properly leverage the existing potential of your environment. Simply put, we work smarter.

We believe strongly in the value of Managed Services and feel most companies and departments from 30 to 120 employees should be in this kind of arrangement to meet their IT needs.

Tierra Technology is ready and able to make Managed Services a success for your business!